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Managing Conflicts of Interest |
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| 课件分类：人力综合知识 |
课件大小：0KB |
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| 下载等级：普通会员 [ 会员登录 ] |
上传时间：2006/5/8 14:49:34 |
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| 课件介绍： |
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| Definition - Conflict "a process which begins when one party perceives that the other is frustrated, or is about to frustrate, some concern of his (or her). Thomas, 1976 in B&H p634 Exercise Clients – who is affected? Actors – who are the leading players (individuals, groups and institutions) Transformations (what is the content and process? What is the ground that is being fought over?) World-view – what is the wider perspective Organisation – what are the organisational and coordinative implications Environment – what are the characteristics of the environment in which this is played? What are the conflicts & interests? How are they manifested (feelings & behaviour)? How would the conflicts normally be resolved? How do you think the participants perceive the resolutions in terms of degree of satisfaction ? |
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